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Privacy Policy

Last updated: September 12, 2026

This Privacy Policy explains how Venndixo POS ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website, contact us, request a demo, or use our cloud billing software and POS platform (the "Services").

By using our website or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or Services.

1. Information We Collect

We may collect the following types of information:

  • Contact information: name, email address, phone number, business name, and message content when you submit our contact form or request a demo.
  • Account & business data: if you register for our POS platform — shop/restaurant details, billing records, inventory, staff accounts, and transaction data entered by you or your team.
  • Technical data: IP address, browser type, device information, pages visited, referral source, and general usage analytics.
  • Communication data: emails, WhatsApp messages, support tickets, and other correspondence with our team.
  • Payment information: subscription and billing details processed through secure third-party payment providers. We do not store full card details on our servers.

2. How We Use Your Information

We use collected information to:

  • Respond to enquiries, demo requests, and customer support requests
  • Provide, maintain, and improve our billing software and POS Services
  • Send service-related emails such as account updates, onboarding, and security notices
  • Send marketing communications about Venndixo POS products (only with your consent; you may opt out anytime)
  • Monitor website performance, prevent fraud, and ensure platform security
  • Comply with applicable legal and regulatory obligations in India

3. Legal Basis for Processing

We process personal data based on one or more of the following:

  • Your consent (e.g. contact form submission, marketing emails)
  • Performance of a contract (providing POS/billing software Services you subscribe to)
  • Legitimate business interests (security, analytics, product improvement)
  • Compliance with applicable laws, including Indian IT laws and the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information only with:

  • Trusted service providers (hosting, email delivery, payment gateways, analytics) under strict confidentiality
  • Professional advisors where legally required
  • Law enforcement or government authorities when required by applicable law or court order
  • Business successors in case of merger, acquisition, or asset transfer (with continued protection of your data)

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, to provide our Services, resolve disputes, enforce agreements, and comply with legal obligations. Contact form submissions are typically retained for up to 24 months unless a longer period is required by law or ongoing business relationship.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data, including encrypted connections (HTTPS/SSL), access controls, and secure cloud infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal retention requirements)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the relevant data protection authority in India

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

10. Children's Privacy

Our Services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your data may be processed on servers located in India or other countries where our service providers operate. We ensure appropriate safeguards are in place when data is transferred across borders.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or Services after changes constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions or requests, contact: